Terms and Conditions

 

To ensure your magical experience goes as smoothly as possible, please read carefully our terms and conditions which are a binding agreement between Glass Slipper Entertainment and the customer, whose name is on the booking form.
 

• Your booking cannot be guaranteed until we are in receipt of cleared payment of the required deposit, and by the return of a completed booking form. A Deposit payment and completed booking form is considered acceptance of our terms & conditions.

 

• Balance payment is due two days before your party.

 

• Full details must be supplied on your booking form, including the full address of your venue and postcode. We will use postcodes supplied by you for locating the venue via GPS so please ensure that they are correct as internet searches can sometimes give incorrect details. We cannot take responsibility for late arrival due to the supply of incorrect information.
   

• We cover a 10 mile radius. If your castle outside of our Kingdom (Colchester), a small travel charge will incur, this will be calculated at 0.42 pence per mile.

 

• A non-refundable deposit is needed to 100% secure your chosen time & date of booking.

 

• Should you need to cancel your booking we require 14 days' written notice. Your deposit will not be refunded but may be transferred to an alternative date, within one year of the original booking date.

 

• Should Glass Slipper Entertainment be unable to your complete booking through fault of our own or due to circumstances beyond our control such as, but not limited to, severe weather conditions, unexpected traffic conditions, or performer illness, then your deposit and any further payments will be refunded in full.

 

• In case of performer illness, including the loss of voice, or family emergency, we will arrange a backup for your party. In the event that a backup cannot be reached, we will inform you immediately and will work with you to find alternative solutions.

 

• Please notify us prior to the party if any guests that will be attending have any allergies to face glitter used in our glitter makeovers, if included in your package, or sweets that are used as prizes. Glass Slipper Entertainment accepts no responsibility for failure to notify us of any such allergies.

 

• Please ensure that you provide a space for our entertainer(s) to park, as near to your venue as possible, so that they may unload their equipment. Please notify us in advance of any parking restrictions that you may know of.

 

• Glass Slipper Entertainment reserves the right to replace a princess performer in cases of emergency.

 

• The liability for the safety of all guests lies with the organiser as detailed on the booking form. The performer will NOT be alone with the children, please ensure the appropriate number of adults is present at the party for safeguarding reasons.

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• It is the organiser’s responsibility to ensure the children at the party can have their photographs taken. Please inform us if any children attending the party are not to be used in our promotional materials e.g. Facebook/website/flyers etc

 

• We ask that you refrain from having play equipment out during our entertainment time, as items such as bouncy castles etc. can be a distraction for the children and our entertainers cannot be held responsible for holding their attention whilst such items are still operational during our entertainment time.

 

• We are happy to hold your party outside, weather permitting, but ask that you have an inside space available as a back up should weather conditions suddenly deteriorate. In the event that the weather has previously been wet, and the ground is soft, then we ask that you provide an indoor room or platform for the entertainer to stand on whilst entertaining so as to avoid damage/staining to our costumes.

 

• Should our entertainer encounter any problems while travelling to you they will inform you via telephone as soon as possible. We recommend that you have your mobile phone with you at all times prior to your party should we need to contact you and ask that you ensure all contact details have been supplied on your booking form.

 

• We accept no responsibility for any form of travel disruptions including, but not limited to, traffic jams, breakdown, accidents, extreme weather conditions, diversions, acts of nature or any other means beyond our control.
  
  Thank you for booking with Glass Slipper Entertainment and we look forward to meeting you.